Please see below reply from TDC regarding the closure of the Swimming Pool on Sunday 5th July:

“Thank you for your e mail.

We were very disappointed that the pool was closed at the weekend. (it was Sunday not Saturday)

Although the member of staff has worked at the pool previously, this was his first year as Supervisor. He did inform the Facility Manager of his decision, however unfortunately, he didn’t check first before making a decision. Therefore, despite the Manager, James instructing him to open at 3pm, he had already sent staff home for the day.

He is very aware of the mistake that he made and now understands the issues this causes for all concerned, especially now in these days of social media.

 

Procedures for Inclement weather:

  • Staff are advised to check the weather forecast frequently, and if in doubt to contact James, or myself if James is unavailable for clarification.
  • Normally staff are aware that if the weather is changeable, they close for 2-3 hours and then review. They keep some staff on site in case the weather improves. A sign is put just inside the gates to advise passers by and also a message is posted on our Facebook page – Tendring Leisure Centres. If the weather forecast shows no sign of improvement until after 5pm we will then advise customers that the pool will be closed for the day.
  • In the event that the weather forecast is very bad for the whole day, and therefore customers are extremely unlikely to swim, the pool would be closed and customers advised through the above methods.
  • We are required to close to the public during a thunder storm. If this happens in the middle of the day whilst the public are on site, we ask them to wait in the changing rooms until the storm passes, rather than ask everyone to leave. Often a thunder storm is short lived at this time of the year. This is also the case if it rains without warning. If the bad weather continues, we offer those who purchased their ticket very recently before the bad weather a free swim next time.

We also try and open the pool a little earlier out of school holidays if we can, when the weather is very hot, and this was done last week when we opened at 1.30 instead of 3.30pm.

Therefore, there is rarely a time that the pool would be closed without a very obvious reason to yourself.

Please be reassured that we do everything that we can to ensure the pool remains open to the public.”